If you are not satisfied with your purchase, you may return your purchase within 30 days of delivery date. NOTE: ONLY items that were not special ordered, worn, damaged, or re-sized, engraved, or altered by a jeweler other than us can be returned.
Please Note:The instructions below must be followed exactly in order for your return to be processed. If you have any questions about our return procedure, please contact us at 1-724-654-5531.
How to Return Your Purchase:
Return the item to any of our store locations with your receipt.
Call us at 1-724-654-5531 to Obtain Your Return Merchandise Authorization Code (RMA). You MUST write this code on the outside of the package for it to be accepted for processing.
Download and Print the Return Merchandise Form: A Return Merchandise Authorization form will be emailed to you. This form MUST be completed and placed in the package.
Packaging Your Return: Be sure to secure your items to protect them. Your package must include all original packing materials and paperwork in the package, along with the Return Form mentioned above. If your item included a certified diamond or diamonds, each certificate must be included (replacement fee will apply if not included). If applicable, include the hearts and arrows viewer (replacement fee will apply if not included). NOTE: For security purposes, do not put the domain name or any type of description as to the contents on the outside of the package.
Insuring and Shipping Your Package: The value of your item determines how it must be shipped.
If your purchase was less than $25000.00 then the most secure and economic method is Registered Insured Mail via FedEx, UPS or the US Postal Service. Please Insure your package for the full purchase amount.*
More than $25000.00: Please contact one of our customer personnel at 1-724-654-5531 for additional instructions.
Packages without a Return Merchandise Authorization (RMA) will not be accepted for processing.
Items received after 30 days will not be accepted for processing.
Items must be returned in the same condition as when new and sent by
Items showing signs of wear or that have been engraved, altered, re-sized (by a jeweler other than [domain] or that have been damaged will not be accepted for processing.
Special orders cannot be accepted for processing.
Improper packaged items will not be accepted.
Uninsured items will not be accepted.
Your Refund Amount: You will receive a credit in the amount of the item(s) purchase price to the original form of payment minus shipping, handling, insurance charges and payment processing fees.
We look forward to processing your request.
* We will not be responsible for loss or damage of return shipments.
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History of King's Jewelry
King's Jewelry, the diamond specialist, was founded in 1914 in Wheeling, West Virginia, by Jacob Perelman. At that time, the stores carried a broad line of merchandise, including jewelry, electronics, appliances and sundries. The third store was opened in 1938 in Youngstown, OH. At this time, Jacob's four sons, Mark, Larry, Albert and Charles joined him in the business. During this time, King's established a reputation for value, quality and service.(Read More...)
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